The iLUKA Collective
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Guest Communications Manager (Global Sporting Event) - French/English Speaking
Location:
Paris
Description:
Guest Communications Manager is responsible for the guest communication process for our guests at iLUKA’s global events. This includes the assimilation, verification of all guest data, regular communication with client guests and business leads as well as providing periodic status reports to a variety of stakeholders.We will have roles starting throughout 2024. These will be contract roles until Aug/Sept 2024.Key Responsibilities: Develop a thorough knowledge of the hospitality package allocations and the processing of all data requiredMonitor and manage input of all relevant guest information as it is received from the client or guestAssist in the development of the guest communications content: for example, invitations, pre departure and welcome packs, and post event communicationManage all guest data within iLUKA’s bespoke system (Pulse) to ensure all data is accurate and currentProvide the relevant reports to iLUKA operational departmentsUpdate guest information changes as received from the clientEnsure the client has access to all relevant data in the form of regular reportsBe the first point of contact for all guest queries prior to arrivalDuring the event, manage the regular distribution of operational reports to relevant partiesUnderstand procedures and effects for all possible circumstances, including flight schedule changes, guest name changes, “no-show” guests, change in dietary requirements, change in package allocations, programme changes etc.Work with key suppliers in the sourcing, scoping and delivery of print elementsAdhere to General Data Protection Regulation (GDPR) and other event location Data Regulations This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.Skills, Knowledge, Expertise: Fluent in English and FrenchExcellent IT skills – advanced knowledge of Office, Word, Excel and PowerPointExperience in using systemsAbility to prioritise a demanding workloadStrong time management skills with ability to meet strict deadlinesProactive, positive approach to all tasks and a high degree of reliabilityOrganised with an analytical background and an eye for detail Attributes: High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environmentFlexible, enthusiastic, confident, outgoingWilling to roll sleeves up and get involvedPassionate about sport, hospitality and deliveryAble to work in a calm, kind and professional manner in a pressured environmentAbility to prioritise a demanding workload
Company:
The Iluka Collective
Posted:
June 16 on HireLocker
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